Advisor & Consultant
Technology-Enabled Business Transformation
Technology is moving faster than most organisations can absorb. The ones that will benefit are not the ones that adopt the most tools — they are the ones that bring together strategy, people, process, data and technology into a coherent whole. That is what I do.
About
I start with the strategy and the customer — what is our competitive advantage, how do we deliver value in the market, and what needs to change to get there? Technology, data and AI are the levers, not the starting point.
My career spans sales, customer operations, HR, large-scale marketing, strategy consulting and over a decade as a senior technology executive. Currently leading data, digital and AI across one of Queensland's largest and most trusted organisations — building and executing the data strategy, leading the AI governance framework and driving enterprise-wide AI adoption through change champions and capability uplift programs.
That breadth — commercial, operational and technical — is what lets me see transformation whole and make it stick.
GM Data, Digital & Innovation
RACQ — Queensland's most trusted brand
November 2024 — Present
Chief Information Officer
Aussie Broadband — Australia's 5th-largest telco
May 2023 — July 2024
Chief Operating Officer
BTC Markets — Digital Currency Exchange of the Year
January 2022 — May 2023
Chief Operations Officer
Thryv Australia / Sensis — $360M revenue portfolio
March 2020 — August 2021
Director (Consultant to Director)
Deloitte Consulting — Strategy & Operations
November 2010 — June 2020
Earlier career in sales, financial planning & operations
Combined Insurance, Clime Investment Management, Zurich Life
1999 — 2010
Expertise
Transformation requires clarity of purpose and outcome, and uplift in people, process, data and technology capability to sustain results.
Strategy & Competitive Positioning
Starting with the customer and the market — what is our competitive advantage, how do we deliver value, and what needs to change? Translating strategic intent into executable transformation programs with clear ownership and outcomes.
Data Strategy & AI Adoption
Building enterprise data strategy, governance and AI programs that move organisations from reactive reporting to proactive insight. Currently leading data professionals and delivering enterprise AI adoption — governance frameworks, change champions, upskilling and agentic deployment.
Technology Transformation
End-to-end enterprise technology delivery — ERP, HRIS, CRM, cloud migration, network modernisation, ISO 27001 and architecture uplift. Bridging the gap between technology investment decisions and business outcomes.
High-Performing Teams
Building teams that innovate and deliver — across technology, data, operations, sales and marketing. Known for creating clarity of purpose, genuine accountability and cultures where people do their best work. Particular strength in developing technical leaders with commercial depth.
Operational Excellence
Post-merger integration, process redesign, automation and continuous improvement at scale. Lean Six Sigma Black Belt. Experience delivering efficiency gains, NPS improvement and cost reduction simultaneously — without sacrificing people or culture.
Board & Executive Advisory
Strategic counsel for boards and executive teams on technology investment, AI governance and digital transformation. Translating complex technical and data risk into clear governance decisions. Experienced chairing AI and Data Governance Councils and sitting on risk committees.
Results
The measure of transformation is never the technology deployed — it is the business result achieved.
50%
Efficiency improvement through people, process and technology redesign
43pt
NPS improvement combining operational and cultural change
$100M
Production value unlocked in 7 months through operational redesign
35%
Employee engagement lift — transformation that brought people with it
Thryv Australia / Sensis — Post-Merger Integration
People, Process and Technology — All Three at Once
Led post-merger integration of Yellow Pages and White Pages across 270 staff and multiple geographies. A 50% efficiency improvement, 17% cost reduction and 43-point NPS lift came alongside a 35% improvement in employee engagement. Technology enabled it; leadership and operating model redesign delivered it.
Deloitte Consulting — Mining Client
$100M in 7 Months by Redesigning Operations, Not Systems
Delivered a 45% improvement in monthly production — approximately $100M in benefit — over seven months. The lever was process redesign and management coaching, not a technology implementation. Sometimes the most valuable insight is knowing when technology is not the answer.
RACQ — Data, AI & Digital Transformation
Enterprise Data Strategy and AI Adoption at Scale
Leading the data strategy and a team of data professionals, the AI Governance Framework and Council, enterprise Copilot adoption, agentic AI deployment and an organisation-wide AI upskilling program. Achieved a 49% improvement in digital channel share and 42% reduction in assisted chat alongside a full CMS rebuild and data governance uplift.
Deloitte Consulting — Retail & SaaS Clients
$50M Annual Savings Through Whole-of-Business Assessment
Conducted an enterprise-wide value chain assessment — examining people, process and technology together — to identify and implement $50M in annual savings. Also led a SaaS and digital marketing transformation delivering a 25% increase in market share by connecting technology investment directly to customer and competitive strategy.
Services
Engagements structured to deliver commercial clarity and lasting capability — not just a project plan.
Executive & Board Advisory
Strategic counsel for leaders navigating technology investment, AI adoption, data strategy and business transformation. I help boards and executive teams ask the right questions and make decisions they can defend commercially, operationally and ethically.
Business Transformation Programs
End-to-end transformation — from strategy and operating model design through to data capability, technology selection, AI adoption and change management. Built on customer and commercial outcomes, not project milestones.
Team & Leadership Development
Building the leadership capability and team culture that makes transformation sustainable. Particular focus on technology and data leaders growing their commercial and strategic thinking alongside their functional depth.
Resources
Practical tools built from real transformation experience — designed for leaders who want to think more clearly and plan more effectively.
Annual Team Planning Framework
A structured planning tool for technology and operations leaders — covering team assets, demand mapping, supply vs demand analysis, 12-month Gantt planning and strategic communication. Built from the ground up for teams navigating competing priorities in fast-moving environments.
Download FreeAI Governance Starter Kit
A practical framework for organisations beginning their AI governance journey — covering risk assessment, council design, policy templates and adoption measurement. Based on real enterprise implementation experience.
Notify MeData Strategy Playbook
A step-by-step guide to building a data strategy that actually gets used — from stakeholder alignment and governance design through to platform decisions and measuring business impact.
Notify MeContact
Whether you are deciding how to invest in AI and data, navigating a transformation, building your team's capability, or looking for a board advisor who understands the full picture — I would like to hear about it.